Refund Policy

 

At The Prayer Bracelet, we truly value our customers and want to ensure that you have a positive experience with your purchase. We understand that sometimes things don’t go as planned, and that’s why we have a clear and supportive refund policy in place to help you navigate any issues that may arise.

Returns, Replacements, or Exchanges:

We take great care in inspecting each bracelet before it is shipped to you. However, in the rare event that you receive a damaged product, please reach out to us as soon as possible. We are here to assist you in setting up a replacement so that you can enjoy your bracelet without any concerns.

Our refund policy is straightforward: you have 15 days from the date you receive your item to initiate a return. We want to make sure that you are completely satisfied with your purchase, so if you find that the item is not what you expected, please let us know within this timeframe.

To be eligible for a return, the item must be unused and in the same condition that you received it. It’s important that it also remains in its original packaging. We want to ensure that the bracelet is returned to us in a way that allows us to maintain the quality and integrity of our products.

Non-returnable Items:

There are a few exceptions to our return policy. For instance, gift cards are non-returnable. Additionally, if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we may only be able to offer a partial refund.

Refunds:

Once we receive your returned item, we will inspect it and notify you via email about the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will be applied to your original method of payment within a few days. We want to ensure that this process is as smooth as possible for you.

Exchanges:

If you need to exchange your bracelet for the same item due to defects or damage, we are more than happy to assist you. Just send us an email at theprayerbracelet@gmail.com or click the chat button on our website, and we will guide you through the exchange process.

Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing The Prayer Bracelet, and we hope that our products bring you joy and inspiration in your daily life!